Privacy Policy

Last Updated: January 01, 2026

 

Welcome to Encore Rewards. We value your trust and are committed to protecting your personal information. This Privacy Policy describes how Encore Rewards ("we," "us," or "our") collects, uses, shares, and protects the personal information of our members and visitors ("you") in connection with our loyalty rewards program and our website, goencorerewards.com.

As a loyalty program operating within the global tourism industry, we understand the importance of your privacy and are dedicated to processing your data transparently and securely, in compliance with applicable data protection laws including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

 

    1. Information We Collect

To provide you with a seamless and rewarding travel experience, we collect several types of information:

Personal Information
When you register for an Encore Rewards account, we collect personally identifiable information that may include:
    • Identity Data: Full name, date of birth, and gender.
    • Contact Data: Email address, mailing address, and telephone numbers.
    • Account Data: Username, password, and unique membership ID.

Booking and Travel Data
Through your participation in the program and interactions with our partners, we collect:
    • Transaction History: Details about payments to and from you and other details of products and services you have purchased from our partners.
    • Travel    Preferences:    Seat    preferences,    dietary requirements,    preferred destinations, and hotel amenities.
    • Partner Activity: Points earned and redeemed through airlines, hotels, car rental agencies, and experience providers.

Usage and Technical Data
When you interact with our website or mobile application, we automatically collect:
    • IP address, browser type and version, time zone setting, operating system, and platform.
    • Information about how you use our website, including clickstream data, page response times, and download errors.

 

    2. How We Use Your Information

We use your personal data only when the law allows us to. Most commonly, we use your personal data in the following circumstances:

Program Administration
To manage your membership, process point accruals and redemptions, and facilitate bookings with our travel partners. This includes verifying your identity and updating your account status.

Personalization
To deliver relevant content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. We use your travel history to recommend destinations and rewards tailored to your interests.

Communications
To communicate with you about your account, security updates, and changes to our policies. With your consent, we may also send you marketing newsletters and special offers.

Fraud Prevention and Security
To detect and prevent fraud, abuse, security incidents, and other harmful activity. We use data analysis to monitor for suspicious account behavior.

    3. Information Sharing and Disclosure

We do not sell your personal information. We share your information only as described below:
        ◦ Travel Partners: We share necessary data with airlines, hotels, and other travel providers to facilitate your bookings and reward redemptions.
        ◦ Service Providers: We employ third-party companies to perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
        ◦ Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Encore Rewards, or protect the personal safety of users of the Service or the public.
        ◦ Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

 

    4. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:
        ◦ Encryption of data in transit (SSL/TLS) and at rest.
        ◦ Strict access controls and authentication mechanisms for internal systems.
        ◦ Regular security assessments and vulnerability scanning.

While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

 

    5. Your Privacy Rights

Depending on your location, you may have specific rights regarding your personal information:

Access and Correction
You have the right to request access to the personal data we hold about you and to ask for your data to be corrected if it is inaccurate or incomplete.
Deletion ("Right to be Forgotten")
You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

Opt-Out Rights
You may opt-out of receiving marketing communications from us by following the unsubscribe link or instructions provided in any email we send.

 

    6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

 

    7. International Data Transfers

As a global loyalty program, your information, including Personal Data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

 

    8. Children's Privacy

Our Service does not address anyone under the age of 1 8 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 1 8. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

 

    9. Changes to Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

 10. Contact Information
If you have any questions about this Privacy Policy, please contact our Data Protection Officer: [email protected]